The company is dedicated to providing clients with complete turnkey production lines for fiber cement boards, calcium silicate boards, and fiber cement corrugated sheets.
Guangdong Zhonghong Machinery Manufacturing Co., Ltd. was established in 2007. After years of growth and expansion, it acquired a controlling stake in Guangdong Zhonghong Intelligent Equipment Co., Ltd., located in Zhaoqing, Guangdong, in 2023. As a leading domestic provider of intelligent equipment and integrated solutions, the company specializes in technological R&D, equipment manufacturing, and system integration for fiber cement equipment and industrial automation. Headquartered in Wanyang Technology City within Foshan High-tech Zone, the company's production base covers a total floor area of approximately 28,000 square meters, with over 100 employees, including 35% dedicated to R&D. Over its decade-long development journey, the company has consistently adhered to the core values of "technology-driven, quality-first, and service-oriented," delivering intelligent equipment and automation solutions to more than 80 domestic building materials enterprises and 30 manufacturing firms, helping clients achieve dual improvements in production efficiency and product quality. Currently, the company's operations span over 20 provinces and cities in China, while gradually expanding into international markets such as Southeast Asia and the Middle East, establishing itself as a core competitive player in the industry.
We are committed to perfecting lightweight concrete building material equipment to the utmost. Currently, we possess dozens of patents for equipment products and have strong technical capabilities. We have completed over eighty turnkey projects both domestically and internationally. We have received ample recognition from our customers and continue to improve, innovate, and develop in the field of intelligent manufacturing.
Startup Phase (2012–2015): Focused on the R&D and manufacturing of fiber cement equipment, the company launched its first-generation semi-automated fiber cement production line. Leveraging its stable performance and high cost-effectiveness, it rapidly penetrated the domestic market, delivering a cumulative total of 12 production lines.
Growth Phase (2016–2020): Expanded into the field of industrial automation by establishing specialized teams for electrical design and intelligent control. The company launched a new generation of intelligent fiber cement production lines, achieving full-process automation and data visualization across its production lines. Concurrently, it initiated its expansion into overseas markets, successfully delivering its first international production line.
Expansion Phase (2021–Present): Recognized as a national-level "Little Giant" enterprise—a designation for specialized, sophisticated, and innovative SMEs—the company significantly increased its R&D investment, securing a cumulative total of 32 patents. It established localized service centers abroad, boosting the share of its overseas business to 25%. Furthermore, it launched an Industrial IoT platform to provide customers with core support for their digital transformation, thereby accelerating its evolution into a comprehensive service provider integrating "Intelligent Equipment + Industrial Internet."
R&D Capabilities: We possess an R&D team comprising seasoned industry experts and master's degree holders, equipped with end-to-end capabilities ranging from core technology development to system integration. We collaborate with numerous universities and research institutes to jointly conduct research on fiber cement manufacturing processes and Industrial Internet of Things (IIoT) technologies. Manufacturing & Delivery Capabilities: Our facilities feature modern production workshops and precision machining equipment—including CNC lathes, laser cutters, bending machines, and large-scale gantry milling machines—enabling us to manufacture over 10 intelligent fiber cement production lines annually. We have established a rigorous quality control system, maintaining a stable yield rate of over 98% in critical manufacturing processes. Project Implementation Capabilities: We possess extensive experience in delivering large-scale production lines, having successfully implemented over 80
With "customer success" as our core principle, we have established a comprehensive service guarantee system that spans the entire lifecycle from pre-sales to in-sales and post-sales, covers both domestic and overseas regions, and encompasses both online and offline scenarios. Leveraging our professional team, efficient response, comprehensive resources, and digital tools, we provide customers with comprehensive support ranging from production line planning to lifelong operation and maintenance, ensuring that your investment value is maximized.
1. Global service network layout
We have established a service network featuring "domestic core coverage + overseas localization support" to ensure that customers can receive timely and efficient service support in any region:
Domestic service network: A national service center is established at the headquarters in Foshan, equipped with a team of resident engineers
Overseas service network: Equipped with a team of engineers proficient in multiple languages, we provide services including equipment installation and debugging, technical training, and spare parts supply. Our services cover core overseas markets such as Southeast Asia and the Middle East, with an overseas on-site response time not exceeding 72 hours.
Emergency service mechanism: In response to sudden equipment failures, we have established a cross-regional engineer dispatch mechanism that enables emergency support through rapid transportation modes such as air and high-speed rail. Our fastest emergency response record stands at arriving at the domestic customer's site within 2 hours.
II. Full-cycle service system
Our services span the entire lifecycle of customer collaboration, from project initiation to stable production line operation, providing continuous professional support:
Pre-sales planning service
We provide free on-site surveys and needs assessments, and based on the customer's site conditions, production capacity goals, and budget, we output customized production line layout plans, process design schemes, and investment return analyses.
Provide customers with equipment selection consultation, industry policy interpretation, and benchmark case sharing, assisting them in making optimal decisions.
Service implementation during the sales process
A senior project management team is responsible for the full-process control of production line installation and commissioning, formulating detailed project plans to ensure timely equipment delivery, precise installation, and successful commissioning in one attempt.
We provide on-site trial production support services for the production line, with an engineer team stationed on-site for 1-2 weeks to guide the customer team through the first production run, optimize process parameters, and ensure that the production line meets design capacity and quality standards.
After-sales operation and maintenance service
Provide 24/7 response services, receive customer inquiries through multiple channels such as the contact platform, and complete problem response and preliminary diagnosis within a short timeframe.
Establish a fault handling mechanism that prioritizes remote support with on-site backup, ensuring that over 90% of common faults can be resolved through remote diagnosis and debugging;
III. Digital service tools
We have introduced a series of digital tools to enhance service efficiency and transparency, allowing customers to fully control the service progress throughout the entire process:
Remote operation and maintenance platform: Based on industrial IoT technology, it achieves real-time data collection and remote monitoring of production line equipment. Technicians can conduct fault diagnosis, parameter adjustment, and software upgrades through the platform, solving most problems without needing to be on-site.
Digital Twin System: Build a digital twin model for the production line for core customers, simulate equipment operating status and process parameter changes, identify potential risks in advance, provide predictive maintenance suggestions, and effectively reduce unplanned downtime.
IV. Professional Technical Support Team
We possess a technical support team consisting of over ten professional engineers, covering multiple fields such as process research and development, electrical design, intelligent control, and equipment maintenance:
Team Qualifications: The core engineers, including 8 mechanical engineers and 5 electrical engineers, all possess over 10 years of industry experience, boasting extensive expertise in production line debugging and fault handling.
Technical certification: Capable of addressing complex technical issues.
Expert consultation mechanism: For complex issues, initiate cross-departmental expert consultations, collaborate with the R&D, manufacturing, and service teams to jointly develop solutions, ensuring that the issues are thoroughly resolved.
V. A comprehensive spare parts support system
We have established a multi-tiered spare parts inventory and supply system to ensure that customers can quickly obtain spare parts support in case of equipment failure:
Emergency spare parts service: Provides spare parts air transportation service for sudden failures
VI. Systematic customer training
We provide our customers with comprehensive technical training to ensure that their teams possess the ability to independently operate and maintain the production line
Operational skills training: For equipment operators, a 3-5 day offline practical training will be conducted, covering equipment startup, parameter setting, daily operation, and common fault troubleshooting. Upon passing the assessment, an operation qualification certificate will be issued.
Maintenance skills training: Conduct an advanced training program lasting 7-10 days for equipment maintenance personnel, covering maintenance and repair of electrical principles, mechanical structures, hydraulic systems, and intelligent control systems, to enhance the team's fault handling capabilities.
Online training platform: Build a dedicated online training platform, providing learning resources such as video courses, operation manuals, and failure cases. Customers can learn and review online at any time, consolidating the training effect.
Regular retraining mechanism: Provide customers with a free retraining session every six months to update technical knowledge and maintenance skills, ensuring that the skill level of the customer's team keeps pace with equipment upgrades.
VII. Customer Success Management
We have established a dedicated customer success management system, proactively focusing on customers' long-term operational outcomes and assisting them in continuously enhancing production line efficiency:
Dedicated Customer Success Manager: Equip each core customer with a dedicated Customer Success Manager who serves as a communication bridge between the customer and the company. The Customer Success Manager will conduct regular follow-ups with customers to understand operational pain points and coordinate internal resources to provide solutions.
Customer satisfaction survey: Conduct customer satisfaction surveys quarterly, collecting feedback from multiple dimensions such as service response speed, problem-solving efficiency, and engineer professionalism, to continuously optimize service processes.
Production line efficiency evaluation: Provide customers with a free production line efficiency evaluation once a year. Through data analysis and on-site testing, identify the efficiency bottlenecks of the production line, provide suggestions for process optimization and equipment upgrades, and help customers achieve cost reduction and efficiency improvement.
We provide our customers with full-cycle service support, encompassing "production line planning to lifelong operation and maintenance", covering six core modules:
① Production line planning service: Based on customers' production capacity needs, site conditions, and budget, we provide customized production line layouts and process solutions;
② Process optimization service: Through data analysis and on-site testing, optimize raw material ratios, molding parameters, and steam curing curves to enhance product performance and production efficiency;
③ Equipment selection service: Based on production line requirements, provide selection suggestions and cost-performance analysis for core equipment;
④ Installation and commissioning services: A team of experienced engineers is responsible for equipment installation, system commissioning, and trial production of the production line;
⑤ Technical training services: Provide theoretical training and practical guidance for customer operation and maintenance personnel to ensure stable operation of the production line; ⑥ After-sales operation and maintenance services: Establish a 7×24-hour response mechanism, providing remote diagnosis, spare parts supply, and regular inspection services. To date, we have provided full-process services to over 80 building materials enterprises in China, achieving customer satisfaction rates of over 95%.
